Van Lanschot Bank

Omnichannel brand and identity transformation

I led a blended Van Lanschot and agency team through the brand and digital renewal, translating a new identity into one experience across banker, client, physical and digital touchpoints. Pronounced colours, a modern logo, stylish illustrations, personal stories and inspiring photos. The new identity and revitalised platforms centre on modern design, personalised service and a rich editorial experience that reads like a magazine. A custom design methodology keeps the expression consistent, while a component based system makes agile development possible. The editorial UX approach puts quality content before quick monetisation, and personalisation (validated through eye tracking and research) runs through all of it.

Challenge

Van Lanschot needed its brand and digital platforms to work as one for personalised banking and asset management at every life stage, with online and offline interactions aligned around the relationship between banker and client.

Topics

Led blended bank and agency team

Atomic design system, editorial UX

Personalisation validated by eye tracking

Results

+64% increase in engagement with personalised advice

NPS score of 75 through improved digital experiences

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